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Terms & Conditions

Price

All prices are in USD. Prices subject to change without notice. Pricing along with photographic and typographical errors are subject to correction.

Shipping and Returns or Exchanges


Any item you purchase from us may be returned for credit or refund within 30 days of receipt, provided that the item is unused and in re-sellable condition, or is defective in either material or workmanship (subject to our inspection). We will gladly exchange your kit for a different kit provided that the customer pays for shipping to and from SUSPENSION FORK PARTS. All returns are subject to 20% re-stocking fee. Shipping cost includes handling charges. Shipping and handling charges on returns is not refundable. The customer is responsible for entering correct shipping address on order, we are not responisble for shiping errors due to incorrect address.The customer is responsible to cover shipping to and from SUSPENSION FORK PARTS for warranty claims. Please contact us prior to returning any products for exchange, return or warranty claim.

Domestic Shipping


Customers inside the USA have the option of selecting the shipping method for your order either Standard or Faster shipping. For Services rendered, return shipping is via parcel post. Delivery time could take from 2-10 work days (estimated) via USPS. Once an order has shipped from our factory, we do not have control of the delivery date. We do not guarantee any delivery dates. The customer is responsible for entering correct shipping address on order, we are not responisble for shiping errors due to incorrect address. Tracking information is available for most shipping methods inside the USA only at this time.

International Shipping


Customers outside USA have the option of selecting the shipping method for your order either Standard or Faster shipping. Delivery times for International shipments sent via Standard shipping method could take up to 30 days (calendar).  There are many circumstances outside of our control, customs, weather, etc. that can cause delays in delivery. All delivery dates  are estimated and we do not guarantee delivery dates. Tracking information is not available outside the USA. Your packages may be subject to the customs fees and import duties of the country to which your order ships. These charges are always the recipient's responsibility.

Standard 30 Day Limited Warranty

Suspensionforkparts warrants that for a period of 30 days from the date of shipment, merchandise shall be free from defects in materials and workmanship under normal use provided such merchandise is correctly installed and maintained. This warranty shall not apply to products that have been subject to misuse, abuse, neglect or improper storage, handling, maintenance, wrong lubricant used or incorrectly installed. Limited Warranty is made to the original purchaser only and is non-transferable. Buyers exclusive rememdy for breach of this warranty sall be the replacement by SUSPENSION FORK PARTS of any defective merchandise returned to SUSPENSION FORK PARTS within such 30 day period. In no event shall SUSPENSION FORK PARTS be liable for any incidental or consequential damages or for loss of profits or labor charges or any other damages through the use or intended use of their products. The foregoing is the SUSPENSIONFORKPARTS exlclusive warranty and is in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for any purpose. SUSPENSIONFORKPARTS shall not be liable to buyer on any claim of negligence or for any component or suspension fork failures. No one is authorized by SUSPENSION FORK PARTS to change the forgoing provions or assume any obligations or liabilities for SUSPENSION FORK PARTS.During this period, SUSPENSION FORK PART will repair or replace defective parts with new or reconditioned parts at SUSPENSION FORK PART'S option, without charge to you.

Warranty Conditions

The above Standard 30 Day Limited Warranty is subject to the following conditions:

  1. The order number serves as your warranty number and must be retained.SUSPENSION FORK PARTS will offer no warranty service without this number.
  2. This warranty extends only to products distributed and/or sold by SUSPENSION FORK PARTS.
  3. You must retain your bill of sale or other proof of purchase to receive warranty service.
  4. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
  5. Thirty-day warranty does not include elastomer kit service labor fees, shipping and handling fees.


Extended 3 Year Limited Warranty (Optional)


Provides the same coverage and terms as the Standard 30 Day Limited Warranty, but extended to 3 years. Our Extended 3 Year Limited Warranty is made to the original purchaser only, is non-transferable and must be purchased for each item to be covered, at the time of purchase. This warranty does not cover return shipping fees back to customer, only replacement or repair of defective parts. Please contact us for filing a warranty claim or returning products.
 

Online Payments

In order to better serve all customers around the Globe, we may use a payment gateway that is based outside the United States. By using our online payment service, your credit card company may charge International fees for processing payment. We are not responsible for any International credit card fees that are incurred when ordering products from us, all fee's are the customers sole responsibility. We offer an alternative way to pay via US Mail, please select Print Order Form option.

By ordering from www.suspensionforkparts.net, you agree to all the terms above.

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